Privacy Policy

1. Introduction

Welcome to HitchGo Delivery ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By downloading, installing, or using the HitchGo Delivery App, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration: When you create an account, we collect your name, email address, phone number, and profile picture (if provided).
• Delivery Information: We collect pickup and delivery addresses, delivery preferences, and special instructions you provide for each delivery request.
• Payment Information: We collect payment method details (credit card, debit card, or mobile payment information) to process deliveries and payments.
• Communication: When you contact us via in-app messaging, support tickets, or email, we collect the content of your communications.
• Feedback and Ratings: We collect reviews, ratings, and feedback you provide about our service.

2.2 Information Collected Automatically

• Device Information: We collect device model, operating system, unique device identifiers (UDID), and device settings.
• Location Data: With your permission, we collect precise GPS location data to facilitate real-time delivery tracking and optimization. Location data is collected during active delivery operations.
• Usage Data: We collect information about how you interact with the App, including features used, pages visited, and time spent on each section.
• App Performance Data: We collect information about app crashes, errors, and performance metrics to improve our service.
• IP Address and Network Information: We collect your IP address, mobile network information, and connection type.

2.3 Information from Third Parties

• Payment processors and financial institutions may share payment verification status.
• Analytics and advertising partners may share aggregated usage data.
• Third-party delivery partners may share delivery status information.

2.4 Sensitive Information

Please note that our App may request access to certain sensitive information:

• Location Permission: Required for real-time delivery tracking and route optimization. You can revoke this permission in your device settings at any time.
• Camera/Photo Library: Only if you choose to upload photos for specific delivery requests.
• Contacts: Only if you explicitly choose to invite friends or referrals through the App.

3. How We Use Data

We use the information we collect for the following purposes:

3.1 Service Delivery

• Processing and managing your delivery requests and payments
• Providing real-time delivery tracking and GPS navigation
• Matching your deliveries with appropriate delivery personnel
• Communicating delivery status updates and notifications
• Providing customer support and resolving disputes

3.2 Account Management

• Creating and maintaining your account
• Managing login credentials and authentication
• Verifying your identity for security purposes
• Recovering lost passwords or account access

3.3 Communication

• Sending transactional emails and notifications (delivery confirmations, payment receipts)
• Responding to your inquiries and support requests
• Sending service updates and important policy changes
• Sending promotional communications (with your consent)

3.4 Analytics and Improvement

• Analyzing app usage patterns to improve functionality and user experience
• Identifying and fixing technical issues and bugs
• Measuring service performance and reliability
• Conducting research to enhance our offerings

3.5 Safety and Compliance

• Detecting and preventing fraudulent activities and misuse
• Protecting against unauthorized access and data breaches
• Enforcing our Terms of Service and other agreements
• Complying with legal obligations and regulatory requirements

3.6 Legal Basis for Processing

We process your information based on:

• Your consent to use the App and this Privacy Policy
• Performance of our contract with you (providing delivery services)
• Compliance with legal and regulatory obligations
• Protection of our legitimate interests (service improvement, fraud prevention)

4. Data Sharing

4.1 How We Share Your Information

We only share your information when necessary to provide our services or as required by law:

4.2 Service Providers

• Delivery Partners: We share pickup/delivery addresses and contact information with assigned delivery personnel to execute your requests.
• Payment Processors: We share necessary payment information with secure payment processors to process transactions.
• Cloud Hosting Providers: We use secure cloud infrastructure to store and manage your data.
• Analytics Partners: We may share anonymized usage data with analytics providers to improve our service.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in the good faith belief that such disclosure is necessary to:

• Comply with government requests, court orders, or legal processes
• Enforce our Terms of Service and other agreements
• Protect against fraud, security threats, or technical issues
• Protect the rights, property, and safety of our users and the public

4.4 Business Transfers

If HitchGo Delivery is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email or prominent notice on our App of any such change in ownership or control of your information.

4.5 What We Do NOT Share

• We do not sell your personal data to third parties.
• We do not share your payment card details with any party except necessary payment processors.
• We do not share your information with marketers or advertisers without explicit consent.

5. Security

5.1 Data Protection Measures

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

• Encryption in Transit: All data transmitted between your device and our servers uses HTTPS/TLS encryption.
• Encryption at Rest: Sensitive data stored on our servers is encrypted using industry-standard algorithms.
• Access Controls: Only authorized personnel with legitimate business need can access your personal information.
• Firewalls and Intrusion Detection: We maintain firewalls and intrusion detection systems to prevent unauthorized access.
• Regular Security Audits: We conduct regular security audits and penetration testing to identify and address vulnerabilities.
• Secure Development Practices: Our development team follows secure coding practices and conducts security reviews.

5.2 Password Security

You are responsible for maintaining the confidentiality of your account password. We strongly recommend:

• Using a strong, unique password that combines letters, numbers, and special characters
• Never sharing your password with anyone
• Changing your password regularly
• Logging out of your account when using shared devices

5.3 Limitations

While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security of your information. You use the App at your own risk. We encourage you to report any security vulnerabilities responsibly by contacting our security team.

5.4 Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account Data: Retained for the duration of your account and up to 7 years for legal compliance purposes.
• Delivery Records: Retained for 5 years for dispute resolution and service improvement.
• Payment Records: Retained according to applicable financial regulations (typically 7 years).
• Communications: Retained for 2 years or as required by law.

6. Children's Privacy

6.1 Age Restriction

Our App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 13 or individuals who do not meet the legal age of majority in their jurisdiction.

6.2 Parental Involvement

If you believe we have collected information from a child under 13, please contact us immediately at support@hitchgo.com. We will promptly investigate and delete any such information in compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

6.3 Age Verification

By using this App, you represent and warrant that you are at least 18 years old (or the legal age of majority in your jurisdiction) and have the legal capacity to enter into this agreement.

7. User Rights

7.1 GDPR Rights (EU and EEA Users)

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to Access: You can request a copy of all personal data we hold about you.
• Right to Rectification: You can correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data (subject to legal retention requirements).
• Right to Restrict Processing: You can limit how we process your information.
• Right to Data Portability: You can request your data in a portable, machine-readable format.
• Right to Object: You can object to certain data processing activities.
• Right to Withdraw Consent: You can withdraw consent to data processing at any time.

7.2 CCPA Rights (California Users)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the personal data we collect about you.
• Right to Delete: You can request deletion of your personal data.
• Right to Opt-Out: You can opt out of the sale or sharing of your personal information.
• Right to Correct: You can request correction of inaccurate personal information.
• Right to Limit Use: You can limit the use of your personal information.
• No Discrimination: We will not discriminate against you for exercising your CCPA rights.

7.3 How to Exercise Your Rights

To exercise any of the rights above, please submit a written request to support@hitchgo.com with:

• Your full name and account email address
• Clear description of your request
• Proof of identity verification (for security purposes)

We will respond to your request within the timeframe required by applicable law (typically 30 days).

7.4 Opt-Out of Marketing Communications

You can opt out of promotional emails and marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Adjusting your notification preferences in the App settings
• Emailing support@hitchgo.com with your request

Note: You cannot opt out of transactional communications related to your deliveries and account management.

7.5 Account Deletion

You can delete your account at any time through the App settings. Upon account deletion:

• Your personal information will be removed from active systems within 30 days
• Historical delivery records may be retained for legal compliance (up to 7 years)
• You can request complete data deletion subject to legal retention requirements

8. Changes to This Policy

8.1 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the revised Privacy Policy on this page with an updated "Last Updated" date
• Sending you an email notification if the changes are significant
• Displaying a prominent notice on the App homepage
• Requesting your consent to new terms if required by law

8.2 Your Continued Use

Your continued use of the App following the posting of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you may discontinue use of the App and delete your account.

8.3 Archive of Previous Policies

We maintain an archive of previous versions of this Privacy Policy. Contact support@hitchgo.com if you need to review prior versions.

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Data Protection Officer

For GDPR-related inquiries and data protection concerns, you may also contact our Data Protection Officer through the email address above.

Regulatory Authorities

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Additional Information

• App Store: Available on Google Play Store and Apple App Store
• Availability: Available in Saudi Arabia and selective international markets
• Support Hours: 24/7 support through in-app messaging and email